Terms and Conditions

1. Introduction
Welcome to HIU Spare Parts LTD. These Terms and Conditions govern your use of our website (www.hiuspareparts.com) and all orders placed via our website, phone, or email. By accessing our website or placing an order, you agree to be bound by these terms. If you disagree with any of these terms, please do not use our services.

2. About Us
HIU Spare Parts LTD (“we”, “us”, “our”) is a UK-registered company (company number 11755615). All postal correspondence should be sent to:
Office 139, 321-323 High Road,
Romford, United Kingdom, RM6 6AX
For inquiries, please email us at: info@hiuspareparts.com.

3. Definitions

  • Customer/You/Your: The individual or entity placing an order with us.
  • Product(s): Any HIU spare parts or related items offered on our website.

4. Orders and Contract Formation
When you submit an order, you are inviting us to sell the selected Product(s) to you. An email acknowledgement will be sent upon receipt of your order; however, a binding contract is only formed once you receive our Order Confirmation. We reserve the right to accept or reject any order at our discretion.

5. Pricing and Payment
All prices on our website are in GBP and include applicable VAT, unless stated otherwise. Prices are subject to change at any time without notice, but confirmed orders will be honoured at the price indicated at the time of confirmation. Payment must be received in full before dispatch, and we accept the payment methods listed on our site.

6. Cancellation and Special Order Policy
You may cancel your order within 14 days of receiving your Order Confirmation. Please note that this cancellation right does not apply to items that are bespoke or specially manufactured for you. Due to the specialized nature of our HIU spare parts, once non-faulty Products have been delivered, they are not eligible for cancellation or refund.

7. Product Information and Availability
We strive to provide accurate descriptions and specifications for our Products; however, all information is provided as a guide only. Product availability is subject to stock levels and may change without notice. If an item becomes unavailable after your order is placed, we will contact you to offer an alternative or issue a full refund if required.

8. Delivery and Risk
We aim to dispatch orders promptly. While estimated delivery dates are provided, they are not guaranteed. Risk of loss or damage transfers to you upon delivery. Please inspect your delivery upon receipt and report any damages or discrepancies within 24 hours.

9. Refunds and Returns
Refunds will only be considered if a delivered Product is faulty or does not match the description provided. As our HIU spare parts are specially manufactured, non-faulty items cannot be returned or refunded. Any claim for a refund must adhere to our Returns Policy, which is available upon request.

10. Warranty
Our Products come with a warranty that may differ depending on the item. This warranty is non-transferable and applies only to the original purchaser. Warranty details will be provided with your Product and are also available on our website. Proof of purchase may be required when making a warranty claim.

11. Website Use and Intellectual Property
The content on our website—including text, images, logos, and data—is the exclusive property of HIU Spare Parts LTD or our licensors. You are granted a limited, non-exclusive license to view and use this content for personal purposes only. Any reproduction, redistribution, or commercial use of our content without express written permission is prohibited.

12. Data Protection
We are committed to safeguarding your personal data. Any information you provide will be used solely for processing your order and will be managed in accordance with our Privacy Policy, which is available on our website.

13. Amendments to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and your continued use of our services will constitute acceptance of the updated terms.

14. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with English law. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the English courts.

15. Limitation of Liability
To the fullest extent permitted by law, HIU Spare Parts LTD shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of our Products or services.

By placing an order with HIU Spare Parts LTD, you confirm that you have read, understood, and agreed to these Terms and Conditions.